{"id":10139,"date":"2022-10-06T12:19:31","date_gmt":"2022-10-06T12:19:31","guid":{"rendered":"https:\/\/service-lab.eu\/faq\/"},"modified":"2023-08-09T11:45:15","modified_gmt":"2023-08-09T11:45:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/service-lab.eu\/nl\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; min_height=&#8221;300&#8243; parallax=&#8221;cesis_parallax&#8221; parallax_image=&#8221;112&#8243; cesis_parallax_speed=&#8221;0.3&#8243; cesis_content_effect=&#8221;cesis_row_e_fade_stick&#8221; cesis_content_effect_depth=&#8221;0.3&#8243; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1671523252508{background: #333333 url(https:\/\/service-lab.eu\/wp-content\/uploads\/2022\/12\/maintenance.jpg?id=10043);background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Veelgestelde vragen&#8221; font_container=&#8221;tag:h3|font_size:40px|text_align:left|color:%23ffffff|line_height:1.02em&#8221; letter_spacing=&#8221;&#8221; use_theme_fonts=&#8221;yes&#8221; hide_md=&#8221;cesis_hidden-md&#8221; hide_sm=&#8221;cesis_hidden-sm&#8221; css=&#8221;.vc_custom_1665564327388{margin-bottom: 16px !important;}&#8221;][vc_custom_heading text=&#8221;Sommige technische problemen kan u gemakkelijk zelf oplossen. Lees onze FAQ-sectie door om zelf een antwoord op uw vraag te vinden.&#8221; font_container=&#8221;tag:h5|font_size:24px|text_align:left|color:%23ffffff|line_height:1.02em&#8221; letter_spacing=&#8221;&#8221; use_theme_fonts=&#8221;yes&#8221; hide_md=&#8221;cesis_hidden-md&#8221; hide_sm=&#8221;cesis_hidden-sm&#8221; css=&#8221;.vc_custom_1665564334023{margin-bottom: 16px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1665058963622{padding-top: 60px !important;}&#8221;][vc_column][vc_custom_heading text=&#8221;Logistiek en administratie&#8221; font_container=&#8221;tag:h2|font_size:24|text_align:left|color:%23509cb3|line_height:1&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion active_section=&#8221;500&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Het inpakken van uw Thermo Scientific Phenom SEM&#8221; tab_id=&#8221;packing&#8221;][vc_column_text]Moet u uw Thermo Scientific Phenom SEM inpakken voor onderhoud of reparatie? Hier vindt u de instructies om uw instrument los te koppelen en in te pakken.[\/vc_column_text][cesis_button button_text=&#8221;Download instructies (Packing the imaging module for transport)&#8221; link=&#8221;https:\/\/service-lab.eu\/wp-content\/uploads\/2023\/03\/ServiceLab-Packing-and-unpacking-for-repair-PRO-G1-G4.pdf&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_custom&#8221; button_width=&#8221;100%&#8221; button_radius=&#8221;10&#8243; use_icon=&#8221;yes&#8221; icon=&#8221;fa-file-pdf-o&#8221;][cesis_button button_text=&#8221;Download instructies (Packing Phenom P-series and Pharos for transport)&#8221; link=&#8221;https:\/\/service-lab.eu\/wp-content\/uploads\/2023\/06\/ServiceLab-Transport-Procedure-PRO-PHAROS-new-UI.pdf&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_custom&#8221; button_width=&#8221;100%&#8221; button_radius=&#8221;10&#8243; use_icon=&#8221;yes&#8221; icon=&#8221;fa-file-pdf-o&#8221;][cesis_button button_text=&#8221;Download instructies (Packing Phenom XL for transport)&#8221; link=&#8221;https:\/\/service-lab.eu\/wp-content\/uploads\/2023\/06\/ServiceLab-Transport-procedure-XL-G2.pdf&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_custom&#8221; button_width=&#8221;100%&#8221; button_radius=&#8221;10&#8243; use_icon=&#8221;yes&#8221; icon=&#8221;fa-file-pdf-o&#8221;][vc_empty_space][\/vc_tta_section][vc_tta_section title=&#8221;Transportkoffers&#8221; tab_id=&#8221;transport-cases&#8221;][vc_column_text]Voor het transport van de Thermo Scientific Phenom desktop SEM geven wij sterk de voorkeur aan het gebruik van de daarvoor bestemde transportkoffers. Hoewel de meeste klanten de originele transportkisten bewaren waarmee het apparaat is geleverd, is het mogelijk dat u deze kisten niet meer in uw bezit heeft. In dat geval kunnen wij u helpen door u de geschikte koffers toe te sturen. Geef hiervoor het type en serienummer van uw toestel aan ons door. Zo weten we zeker dat we u het juiste model toesturen.[\/vc_column_text][vc_empty_space][\/vc_tta_section][vc_tta_section title=&#8221;Verwijderen en installeren van de transportvergrendelingen&#8221; tab_id=&#8221;1674553591457-606420c7-f1e0&#8243;][vc_column_text]Bij het vervoer van een Thermo Scientific Phenom SEM model XL is het om veiligheidsredenen noodzakelijk om transportvergrendelingen te installeren.<br \/>\nU kunt de instructies hier downloaden:<\/p>\n<ul>\n<li>Montage van transportsloten op een Phenom XL-1 systeem<\/li>\n<li>Verwijderen van de transportvergrendelingen van een Phenom XL-1 systeem<\/li>\n<li>Montage en verwijdering van transportvergrendelingen op een Phenom XL2-G2 systeem<\/li>\n<\/ul>\n<p>[\/vc_column_text][cesis_button button_text=&#8221;Download instructies (Mounting the transport brackets on a Phenom XL-1 system)&#8221; link=&#8221;https:\/\/service-lab.eu\/wp-content\/uploads\/2023\/06\/ServiceLab-Transport-procedure-XL-G2.pdf&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_custom&#8221; button_width=&#8221;100%&#8221; button_radius=&#8221;10&#8243; use_icon=&#8221;yes&#8221; icon=&#8221;fa-file-pdf-o&#8221;][cesis_button button_text=&#8221;Download instructies (Removing the transport brackets on a Phenom XL-1 system)&#8221; link=&#8221;https:\/\/service-lab.eu\/wp-content\/uploads\/2023\/03\/ServiceLab-Removing-the-Transport-Bracket.pdf&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_custom&#8221; button_width=&#8221;100%&#8221; button_radius=&#8221;10&#8243; use_icon=&#8221;yes&#8221; icon=&#8221;fa-file-pdf-o&#8221;][cesis_button button_text=&#8221;Download instructies (Mounting and removing the transport brackets from a Phenom XL2-G2 system)&#8221; link=&#8221;https:\/\/service-lab.eu\/wp-content\/uploads\/2023\/03\/ServiceLab-Placing-the-Transport-Bracket.pdf&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_custom&#8221; button_width=&#8221;100%&#8221; button_radius=&#8221;10&#8243; use_icon=&#8221;yes&#8221; icon=&#8221;fa-file-pdf-o&#8221;][vc_empty_space][\/vc_tta_section][vc_tta_section title=&#8221;Onderhoudscontract&#8221; tab_id=&#8221;maintenance-contract&#8221;][vc_column_text]Dit document biedt een overzicht van wat er tijdens de verschillende onderhoudscontracten wordt uitgevoerd.[\/vc_column_text][cesis_button button_text=&#8221;Download instructies&#8221; link=&#8221;https:\/\/service-lab.eu\/wp-content\/uploads\/2023\/03\/ServiceLab-Maintenance-contract-Thermo-Phenom-SEM.pdf&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_custom&#8221; button_width=&#8221;100%&#8221; button_radius=&#8221;10&#8243; use_icon=&#8221;yes&#8221; icon=&#8221;fa-file-pdf-o&#8221;][vc_empty_space][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1665059859000{padding-top: 60px !important;}&#8221; el_id=&#8221;technical&#8221;][vc_column][vc_custom_heading text=&#8221;Technologie&#8221; font_container=&#8221;tag:h2|font_size:24|text_align:left|color:%23509cb3|line_height:1&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1665060200466{padding-bottom: 60px !important;}&#8221;][vc_column][vc_tta_accordion active_section=&#8221;500&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Hoe de levensduur van de bron en de softwareversie controleren&#8221; tab_id=&#8221;sourcelifetime&#8221;][vc_column_text]De servicetechnicus kan u vragen de levensduur van de SEM-bron en\/of de softwareversie van het instrument te controleren, en deze informatie door te sturen voor onderhoud, reparatie of controle. Hier vindt u de procedure om de levensduur van de bron en de softwareversie te bekijken.[\/vc_column_text][cesis_button button_text=&#8221;Download instructies&#8221; link=&#8221;https:\/\/service-lab.eu\/wp-content\/uploads\/2022\/12\/ServiceLab-How-to-check-source-lifetime-and-software-version.pdf&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_custom&#8221; button_width=&#8221;100%&#8221; button_radius=&#8221;10&#8243; use_icon=&#8221;yes&#8221; icon=&#8221;fa-file-pdf-o&#8221;][vc_empty_space][\/vc_tta_section][vc_tta_section title=&#8221;Hoe vindt u het serienummer van uw Thermo Scientific Phenom SEM.&#8221; tab_id=&#8221;1674553682565-a5150c6e-a5c8&#8243;][vc_column_text]Download dit document voor meer informatie over de verschillende manieren om het serienummer van uw Phenom te vinden.[\/vc_column_text][cesis_button button_text=&#8221;Download instructies&#8221; link=&#8221;https:\/\/service-lab.eu\/wp-content\/uploads\/2023\/01\/ServiceLab-SerialNumber.pdf&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_custom&#8221; button_width=&#8221;100%&#8221; button_radius=&#8221;10&#8243; use_icon=&#8221;yes&#8221; icon=&#8221;fa-file-pdf-o&#8221;][vc_empty_space][\/vc_tta_section][vc_tta_section title=&#8221;Hoe maak ik een syslog-bestand aan?&#8221; tab_id=&#8221;syslog&#8221;][vc_column_text]De technici van het Service Lab kunnen u vragen een syslog-bestand aan te maken en dit te mailen voor onderhoud, reparatie of nazicht. Hier vindt u de procedure voor het aanmaken van een syslog-bestand. [\/vc_column_text][cesis_button button_text=&#8221;Download instructies&#8221; link=&#8221;https:\/\/service-lab.eu\/wp-content\/uploads\/2022\/12\/ServiceLab-how-to-create-a-syslog-file.pdf&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_custom&#8221; button_width=&#8221;100%&#8221; button_radius=&#8221;10&#8243; use_icon=&#8221;yes&#8221; icon=&#8221;fa-file-pdf-o&#8221;][vc_empty_space][\/vc_tta_section][vc_tta_section title=&#8221;Hoe schakelt u uw Thermo Scientific Phenom SEM uit?&#8221; tab_id=&#8221;shutdown&#8221;][vc_column_text]Hier vindt u de procedure waarmee u de Thermo Scientific Phenom kunt uitschakelen wanneer deze langere tijd niet wordt gebruikt of voor onderhoud of herstellingswerkzaamheden dient afgeschakeld te worden. Let op: Het niet volgen van deze procedure kan leiden tot schade aan sommige onderdelen.[\/vc_column_text][cesis_button button_text=&#8221;Download instructies&#8221; link=&#8221;https:\/\/service-lab.eu\/wp-content\/uploads\/2022\/12\/ServiceLab-How-to-shut-down-your-PHENOM.pdf&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_custom&#8221; button_width=&#8221;100%&#8221; button_radius=&#8221;10&#8243; use_icon=&#8221;yes&#8221; icon=&#8221;fa-file-pdf-o&#8221;][vc_empty_space][\/vc_tta_section][vc_tta_section tab_id=&#8221;singlemouse&#8221; title=&#8221;Hoe installeert u een &#8220; single mouse &#8220; om beide displays op uw Thermo Scientific Phenom SEM te bedienen?&#8221;][vc_column_text]De generatie 1 tot 5 Phenom desktop microscoop configuraties zijn soms uitgerust met 2 displays: \u00e9\u00e9n om de SEM te bedienen, en \u00e9\u00e9n om speciale softwaretoepassingen of de EDX module te bedienen. Beide schermen kunnen echter ook vanaf \u00e9\u00e9n muis worden bediend. In dit document wordt uitgelegd hoe u het systeem kunt instellen om met \u00e9\u00e9n muis beide beeldschermen te bedienen.[\/vc_column_text][cesis_button button_text=&#8221;Download instructies&#8221; link=&#8221;https:\/\/service-lab.eu\/wp-content\/uploads\/2023\/03\/ServiceLab-Single-Mouse-Installation-Guide.pdf&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_custom&#8221; button_width=&#8221;100%&#8221; button_radius=&#8221;10&#8243; use_icon=&#8221;yes&#8221; icon=&#8221;fa-file-pdf-o&#8221;][vc_empty_space][\/vc_tta_section][vc_tta_section tab_id=&#8221;1674553725026-3c0cc094-2660&#8243; title=&#8221;Hoe een TeamViewer sessie tot stand brengen&#8221;][vc_column_text]Als u onze support aanvraagt, kan het nuttig zijn om een verbinding op afstand op te zetten om het serviceteam via internet directe toegang tot uw Thermo Scientific Phenom SEM te geven.<\/p>\n<p>Hier leest u hoe u zo&#8217;n verbinding tot stand brengt.[\/vc_column_text][cesis_button button_text=&#8221;Download instructies&#8221; link=&#8221;https:\/\/service-lab.eu\/wp-content\/uploads\/2023\/01\/ServiceLab-TeamViewer.pdf&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_custom&#8221; button_width=&#8221;100%&#8221; button_radius=&#8221;10&#8243; use_icon=&#8221;yes&#8221; icon=&#8221;fa-file-pdf-o&#8221;][vc_empty_space][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; min_height=&#8221;300&#8243; parallax=&#8221;cesis_parallax&#8221; parallax_image=&#8221;112&#8243; cesis_parallax_speed=&#8221;0.3&#8243; cesis_content_effect=&#8221;cesis_row_e_fade_stick&#8221; cesis_content_effect_depth=&#8221;0.3&#8243; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1671523252508{background: #333333 url(https:\/\/service-lab.eu\/wp-content\/uploads\/2022\/12\/maintenance.jpg?id=10043);background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Veelgestelde vragen&#8221; font_container=&#8221;tag:h3|font_size:40px|text_align:left|color:%23ffffff|line_height:1.02em&#8221; letter_spacing=&#8221;&#8221; use_theme_fonts=&#8221;yes&#8221; hide_md=&#8221;cesis_hidden-md&#8221; hide_sm=&#8221;cesis_hidden-sm&#8221; css=&#8221;.vc_custom_1665564327388{margin-bottom: 16px !important;}&#8221;][vc_custom_heading text=&#8221;Sommige technische problemen kan u gemakkelijk zelf oplossen. Lees onze FAQ-sectie door om zelf een antwoord op uw vraag te vinden.&#8221; font_container=&#8221;tag:h5|font_size:24px|text_align:left|color:%23ffffff|line_height:1.02em&#8221; letter_spacing=&#8221;&#8221; use_theme_fonts=&#8221;yes&#8221; hide_md=&#8221;cesis_hidden-md&#8221; hide_sm=&#8221;cesis_hidden-sm&#8221; css=&#8221;.vc_custom_1665564334023{margin-bottom: [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-10139","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/pages\/10139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/comments?post=10139"}],"version-history":[{"count":15,"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/pages\/10139\/revisions"}],"predecessor-version":[{"id":10396,"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/pages\/10139\/revisions\/10396"}],"wp:attachment":[{"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/media?parent=10139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}