{"id":10136,"date":"2022-10-24T12:42:26","date_gmt":"2022-10-24T12:42:26","guid":{"rendered":"https:\/\/service-lab.eu\/customer-care\/"},"modified":"2023-01-30T11:28:11","modified_gmt":"2023-01-30T11:28:11","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/service-lab.eu\/nl\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; min_height=&#8221;300&#8243; parallax=&#8221;cesis_parallax&#8221; parallax_image=&#8221;112&#8243; cesis_parallax_speed=&#8221;0.3&#8243; cesis_content_effect=&#8221;cesis_row_e_fade_stick&#8221; cesis_content_effect_depth=&#8221;0.3&#8243; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1671523083702{background: #333333 url(https:\/\/service-lab.eu\/wp-content\/uploads\/2022\/12\/repairs.jpg?id=10038);background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;U hebt net uw aanvraag voor customer care verstuurd&#8221; font_container=&#8221;tag:h3|font_size:40px|text_align:left|color:%23ffffff|line_height:1.02em&#8221; letter_spacing=&#8221;&#8221; use_theme_fonts=&#8221;yes&#8221; hide_md=&#8221;cesis_hidden-md&#8221; hide_sm=&#8221;cesis_hidden-sm&#8221; css=&#8221;.vc_custom_1670920652289{margin-bottom: 16px !important;}&#8221;][vc_custom_heading text=&#8221;Wat gaat er nu gebeuren?&#8221; font_container=&#8221;tag:h5|font_size:24px|text_align:left|color:%23ffffff|line_height:1.02em&#8221; letter_spacing=&#8221;&#8221; use_theme_fonts=&#8221;yes&#8221; hide_md=&#8221;cesis_hidden-md&#8221; hide_sm=&#8221;cesis_hidden-sm&#8221; css=&#8221;.vc_custom_1666615155685{margin-bottom: 16px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; el_id=&#8221;fullpreventive&#8221;][vc_column][vc_empty_space][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Neem contact op met onze helpdesk&#8221; font_container=&#8221;tag:h2|font_size:24|text_align:left|color:%23509cb3&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Hebt u vragen over uw Phenom desktop SEM? Wij zijn beschikbaar om u te ondersteunen via telefoon, online en op locatie. Het lokale ondersteuningsteam in uw regio zal contact met u opnemen[\/vc_column_text][cesis_button button_text=&#8221;Neem contact met ons op&#8221; link=&#8221;https:\/\/service-lab.eu\/nl\/contact\/&#8221; button_radius=&#8221;5&#8243;][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_row_inner equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1664963393607{padding-top: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][cesis_icon_paragraph i_size=&#8221;28&#8243; heading=&#8221;INSTALLATIE&#8221; text=&#8221;&#8221; text_space=&#8221;0&#8243; icon_color=&#8221;#509cb3&#8243; h_icon_color=&#8221;#509cb3&#8243; heading_color=&#8221;#666666&#8243; heading_h_color=&#8221;#666666&#8243; icon=&#8221;fa-wrench&#8221;][\/cesis_icon_paragraph][vc_column_text]Nadat uw nieuwe Phenom SEM hebt ontvangen, bieden wij volledige ondersteuning, inclusief installatie, configureren van toepassingen, kalibratie, en gebruikers- en administrator training. Als u uw elektronenmicroscoop wilt verhuizen naar een andere locatie, zijn wij eveneens beschikbaar om u te ondersteunen.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][cesis_icon_paragraph i_size=&#8221;28&#8243; heading=&#8221;OPTIMALISATIE VAN DE PRESTATIES&#8221; text=&#8221;&#8221; text_space=&#8221;0&#8243; icon_color=&#8221;#509cb3&#8243; h_icon_color=&#8221;#509cb3&#8243; heading_color=&#8221;#666666&#8243; heading_h_color=&#8221;#666666&#8243; icon=&#8221;fa-bolt&#8221;][\/cesis_icon_paragraph][vc_column_text]Om uw Phenom altijd optimaal te laten functioneren. Op verzoek controleren wij uw toestel op afstand en ondersteunen wij u bij het optimaliseren van de instellingen.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][cesis_icon_paragraph i_size=&#8221;28&#8243; heading=&#8221;Software-updates&#8221; text=&#8221;&#8221; text_space=&#8221;0&#8243; icon_color=&#8221;#509cb3&#8243; h_icon_color=&#8221;#509cb3&#8243; heading_color=&#8221;#666666&#8243; heading_h_color=&#8221;#666666&#8243; icon=&#8221;fa-spaceship&#8221;][\/cesis_icon_paragraph][vc_column_text]Phenom levert regelmatig software-updates voor verbeterde functionaliteit of werking.<i> <\/i>Software-updates zijn meestal gratis. (Enkel voor software-updates met een aanzienlijke uitbreiding van de functionaliteit wordt meestal een vergoeding gevraagd.) Wij houden u op de hoogte en zorgen ervoor dat u tijdig de updates ontvangt die relevant zijn voor uw type microscoop.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][cesis_icon_paragraph i_size=&#8221;28&#8243; heading=&#8221;Kalibratie&#8221; text=&#8221;&#8221; text_space=&#8221;0&#8243; icon_color=&#8221;#509cb3&#8243; h_icon_color=&#8221;#509cb3&#8243; heading_color=&#8221;#666666&#8243; heading_h_color=&#8221;#666666&#8243; icon=&#8221;fa-conf&#8221;][\/cesis_icon_paragraph][vc_column_text]Moet uw Phenom regelmatig gekalibreerd worden volgens uw interne voorschriften? Geen probleem: wij bieden individuele kalibratiediensten ter plaatse en op afstand. Raadpleeg daarvoor het lokale support team in uw regio.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; min_height=&#8221;300&#8243; parallax=&#8221;cesis_parallax&#8221; parallax_image=&#8221;112&#8243; cesis_parallax_speed=&#8221;0.3&#8243; cesis_content_effect=&#8221;cesis_row_e_fade_stick&#8221; cesis_content_effect_depth=&#8221;0.3&#8243; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1671523083702{background: #333333 url(https:\/\/service-lab.eu\/wp-content\/uploads\/2022\/12\/repairs.jpg?id=10038);background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;U hebt net uw aanvraag voor customer care verstuurd&#8221; font_container=&#8221;tag:h3|font_size:40px|text_align:left|color:%23ffffff|line_height:1.02em&#8221; letter_spacing=&#8221;&#8221; use_theme_fonts=&#8221;yes&#8221; hide_md=&#8221;cesis_hidden-md&#8221; hide_sm=&#8221;cesis_hidden-sm&#8221; css=&#8221;.vc_custom_1670920652289{margin-bottom: 16px !important;}&#8221;][vc_custom_heading text=&#8221;Wat gaat er nu gebeuren?&#8221; font_container=&#8221;tag:h5|font_size:24px|text_align:left|color:%23ffffff|line_height:1.02em&#8221; letter_spacing=&#8221;&#8221; use_theme_fonts=&#8221;yes&#8221; hide_md=&#8221;cesis_hidden-md&#8221; hide_sm=&#8221;cesis_hidden-sm&#8221; css=&#8221;.vc_custom_1666615155685{margin-bottom: 16px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; el_id=&#8221;fullpreventive&#8221;][vc_column][vc_empty_space][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Neem contact op [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-10136","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/pages\/10136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/comments?post=10136"}],"version-history":[{"count":3,"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/pages\/10136\/revisions"}],"predecessor-version":[{"id":10266,"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/pages\/10136\/revisions\/10266"}],"wp:attachment":[{"href":"https:\/\/service-lab.eu\/nl\/wp-json\/wp\/v2\/media?parent=10136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}